Billing & Insurance

Understanding your healthcare costs can be a challenge. Costs depend on many factors, including your insurance, where you received care, and the types of services you received.

Types of bills you may receive as part of your service include a facility fee or hospital bill for the emergency, specialty, or ancillary services provided where you were treated. You may also receive a professional fee for the services your care provider(s) performed; and lab fees for tests, diagnostic processing and interpretation of your results. Find the full list of UW Medicine locations here.

Insurance coverage varies among individual insurers and policies. Please call your insurance company before your visit to understand what they will pay, which providers and hospitals are in-network, and what you will need to pay out-of-pocket. It is your responsibility to provide UW Medicine staff with your insurance coverage information and to notify them if your coverage changes. Bring your insurance and photo ID cards with you to your appointment. Find out how to prepare for your appointment or hospital stay here.

If you need help paying your bill, whether or not you have insurance, you may qualify for Financial Assistance. Learn more about UW Medicine's financial assistance program.

About the Balancing Billing Protection Act and No Surprise Act

Effective 1/1/2020 Washington state implemented the Balance Billing Protection Act (BBPA) to offer protection from surprise medical bills. Effective 1/1/2022, the Federal No Surprises Act ("FNSA"), applies a broader scope of plans and services than Washington's BBPA. Combined they offer transparency and disclosure for individuals seeking medical services.

Click here to learn more about your right to receive a Good Faith Estimate. Under the law, health care providers must give patients who don’t have insurance or who are not using insurance an estimate of the bill for the health care items and services they are about to receive. A Good Faith Estimate provides transparency for the total expected cost when scheduling or upon request.

Balance Billing (also referred to as surprise billing) occurs when an out-of-network provider bills the patient for the difference between the provider's charge and the insurance company's allowed amount.

Patient Resources:

Learn more about discounts, billing, and payment options.

UW Medicine bill pay and/or opt into paperless statements:

Other UW Medicine locations:

UW Medicine promotes transparency by offering options to receive an estimate.

  • For all other estimates call the location where you are seeking care:
    • Harborview and UW Medical Center contact Financial Access Clearance Team at 206.598.4388.
    • UW Medicine Primary Care contact your clinic or the appointment line at 206.520.5000.

A guide to understanding your estimate:

  • The estimate is not a guarantee of what you will be charged.
  • Your charges will depend on the actual services you receive.
  • If your procedure is covered by insurance, the insurance company will decide the amount you are responsible for paying.
    • To understand your financial responsibility, it's important that you contact your insurance company once your provider has told you the procedures likely to be performed.

If you are unable to pay the patient responsibility portion of your bill, Financial Counselors are available to assist with applying for Financial Assistance, Medicaid and Washington Health Exchange. Call UW Medicine Insurance, Eligibility, and Financial Counseling Services to schedule an appointment at 206.744.3084.

Click here for the CMS machine-readable files for standard charges for all hospital items and services.

Patient Discount Program

Uninsured? Need medical services not covered by your current insurance plan? You may qualify for a 30% discount on your bill!

Learn more about Discount Details

Haga clic aquí para ver español

UW Medicine is offering self-pay discounts to patients and guarantors who are uninsured or are receiving services not covered by their current insurance plan. Discounts are offered and applied in our billing system for service dates starting July 1, 2020.

This program is available for services at Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, UW Physicians and UW Medicine Primary Care. UW Medicine recognizes the financial impact healthcare costs can have when you are uninsured or insured with a non-covered service. The discount program highlights our commitment to patients and families when seeking care within UW Medicine.

DISCOUNT STEPS

Follow these steps to make sure you get the best possible savings with our prepay and uninsured discounts. This will allow you to receive both discounts. Be sure to begin the process before you come in for your appointment or procedure.

  • Schedule your appointment or procedure.  
  • Contact your provider for the information you will need to request an estimate.  
  • At least seven days (preferred) before your service, call the Financial Access Clearance Team (FACT) at 206.598.4388 to get an estimate by email or mail. For UW Medicine Primary Care estimates, please ask at the clinic’s front desk or call the appointment line at 206.520.5000. Estimates for patient care may be higher or lower than the actual cost, depending on the patient’s specific needs.
    • If the actual patient balance is less than the original estimate, the patient or guarantor will receive a refund for any overage that was paid after the discount was applied.
    • If the actual patient balance is more than the original estimate, the patient or guarantor will be billed for the difference. The prepay discount will be applied to the additional charges.
  • You have two convenient payment options to pay prior to your service. Your discount will be applied when making your full payment based on the estimate.
    • Pay in person at the location where you are getting treatment. Bring a copy of your estimate.
    • Pay by phone based on the location where you are getting treatment. The Cashier office can look up your estimate within our system.

 
Harborview Medical Center Cashier
Main Hospital, 325 Ninth Ave., First Floor Center Tower, Room 150, Seattle, WA 98104
In-person Hours: M-F 8AM to 4PM
Phone: 206.744.3363 Phone Hours:  M-F 8AM to 4PM
 
UW Medical Center Montlake Campus Cashier
Main Hospital, 1959 N.E. Pacific St., EE-306, Seattle, WA 98195
In-person Hours: M-F 8AM to 4PM
Phone: 206.598.4550 Phone Hours:  M-F 8AM to 4PM
 
UW Medical Center Northwest Campus Main Admitting 
Main Hospital, 1550 N 115th St, First Floor, Seattle, WA 98133
In-person Hours:  M-F 8AM to 4:30PM
Phone: 206.598.4550 Phone Hours:  M-F 8AM to 4PM

QUESTIONS? CALL US.
  • Get an estimate: call the Financial Access Clearance Team (FACT) at 206.598.4388. For UW Medicine Primary Care estimates, please ask at the clinic’s front desk or call the appointment line at 206.520.5000.
  • Questions about your bill? Call Patient Accounts and Support Services at 206.520.0400.

For services at Harborview Medical Center prior to 3/27/2021:

Harborview Medical Center | UW Medical Center – Montlake | UW Medical Center – Northwest
UW Physicians | UW Medicine Primary Care | Hall Health:

  • MyChart, where you can pay your bill online, set up a payment plan or submit a Financial Assistance application 24/7. Try the MyChart app on your phone.
  • Make a one-time payment by phone by calling 206.520.0400 — available 24/7.
  • Speak to a Patient Accounts & Support Services agent: M-F 8:00 a.m.-5:00 p.m. (except holidays). Call 206.520.0400 or 1.855.520.0400.

Your payment is due and payable 30 days from the date on the statement. This applies to patients with or without health insurance coverage. If you are having difficulty paying your bill in full, you may contact Patient Accounts & Support Services to discuss alternate payment options.

Below is a list of health insurance companies and government programs in which UW Medicine participates. Important: Please contact your insurance company to be sure that your care at UW Medicine will be covered. UW Medicine does not participate in every plan that each insurance company offers. Your benefit plan may have specific networks for mental health, vision, or transplant services that do not include UW Medicine. In those cases, UW Medicine would be considered "out-of-network," and your care here would not be covered. For more information on how to choose or renew an insurance plan click here.

Commercial health insurance plans

Government programs

Medicare Advantage

Harborview Medical Center | UW Medical Center – Montlake | UW Medical Center – Northwest
UW Physicians | UW Medicine Primary Care | Hall Health:

Message us through MyChart

Refer to Billing & Insurance FAQ 
Phone: 206.520.0400 or 1.855.520.0400
Monday-Friday:  8 a.m.-5 p.m.
Mailing address: P.O. Box 35013, Seattle, WA 98124-3413
 
Other UW Medicine locations:

Airlift Northwest
Phone: 866.245.4373
Monday-Friday: 8 a.m.-4:30 p.m.
 
Seattle Cancer Care Alliance (SCCA)
Phone: 206.606.6226
Monday-Friday: 7:30 a.m.-4 p.m.
 
UW Laboratory Medicine
Phone: 206.520.8900
Monday-Friday: 8:30 a.m.-4:30 p.m.
 
Valley Medical Center
Phone: 425.690.3578
Monday-Friday: 8:00 a.m.-5:00 p.m.

See a full list of billing and insurance terms and their definitions here.

Healthcare billing processes can be confusing and hard to navigate. We've addressed some of the most commonly asked questions here.

Financial Assistance:

UW Medicine offers financial assistance, under its Financial Assistance policy, to eligible patients unable to pay for emergency or other medically necessary care. Patients who choose UW Medicine benefit from our experience, expertise and the most advanced medical care available, all within one health system. “UW Medicine” includes Airlift Northwest, Harborview Medical Center, UW Medical Center, UW Physicians, UW Medicine Primary Care, and Valley Medical Center.

Frequently Asked Questions (FAQ)

MyChart

For Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Physicians and UW Medicine Primary Care you can now apply online for Financial Assistance through MyChart. This will allow you to track the status of your application while expediting the submission process. 

Directions to apply online:

  1. Click on MyChart login and go to the Billing Summary, then click on Financial Assistance to open the application
  2. Complete the required MyChart Supplemental Form and upload in your MyChart Financial Assistance application

Apply here for Valley Medical Center MyChart

Documents

For information about financial assistance in other languages, click the links below. 

የሚሰጠው የፋይናንስ እርዳታ​​

UW Medicine ባለው የፋይናንስ እርዳታ ፖሊሲ መሠረት፣ ለድንገተኛ ሕክምና ወይም ለሌላ በሕክምና አስፈላጊ ለሆነ እንክብካቤ መክፈል ለማይችሉ ብቁ ታካሚዎች የፋይናንስ እርዳታ ይሰጣል። የ UW Medicine ን የሚመርጡ ታካሚዎች፣ ካለን ልምድ፣ ሞያና ባለው በጣም ዘመናዊ በሆነው የሕክምና እንክብካቤ፣ ሁሉንም ባንድ የጤና ጥበቃ ጥላ ሥር ማግኘት ይችላሉ። “UW Medicine”፣ የሚከተሉትን Airlift Northwest, Harborview Medical Center ፣ UW Medical Center ፣ UW Physicians ፣ UW Medicine Primary Care ፣ እና Valley Medical Center  ያካተተ ነው።

提供的经济援助政策

UW Medicine 根据其经济援助政策向无法支付紧急或其他医疗必要护理费用的患者提供经济援助。选择 UW Medicine 的患者会受益于我们的经验、专业知识和最先进的可用医疗护理，而这一切都在一个医疗系统内提供。“UW Medicine”包括 Airlift Northwest（西北空运）、Harborview Medical Center（港景医疗中心，简称）、UW Medical Center（华盛顿大学医疗中心，简称）、UW Physicians（华盛顿大学医师，简称）、UW Medicine Primary Care （华盛顿大学邻里区诊所，简称）和 Valley Medical Center（山谷医疗中心，简称）。

ਪੇਸ਼ ਕੀਤੀ ਗਈ ਵਿੱਤੀ ਸਹਾਇਤਾ

UW Medicine ਆਪਣੀ ਵਿੱਤੀ ਸਹਾਇਤਾ ਨੀਤੀ ਦੇ ਅਧੀਨ, ਉਹਨਾਂ ਪਾਤਰ ਰੋਗੀਆਂ ਲਈ ਵਿੱਤੀ ਸਹਾਇਤਾ ਪੇਸ਼ ਕਰਦੀ ਹੈ, ਜੋ ਐਮਰਜੈਂਸੀ ਜਾਂ ਚਿਕਿਤਸਾ ਰੂਪ ਨਾਲ ਲਾਜ਼ਮੀ ਹੋਰ ਦੇਖਭਾਲ ਲਈ ਭੁਗਤਾਨ ਕਰਨ ਵਿੱਚ ਅਸਮਰੱਥ ਹਨ। ਉਹ ਰੋਗੀ, ਜੋ ਸਾਡੇ ਅਨੁਭਵ, ਮੁਹਾਰਤ ਅਤੇ ਉਪਲਬਧ ਸਭ ਤੋਂ ਵੱਧ ਉੱਨਤ ਚਿਕਿਤਸਾ, ਸਭ ਕੁਝ ਇੱਕ ਸਿਹਤ ਪ੍ਰਣਾਲੀ ਦੇ ਅੰਦਰ, ਤੋਂ UW Medicine ਬੈਨਿਫਿਟ ਦੀ ਚੋਣ ਕਰਦੇ ਹਨ। “UW Medicine” ਵਿੱਚ ਸ਼ਾਮਲ ਹੈ ਏਅਰਲਿਫਟ ਨੌਰਥਵੈਸਟ (Airlift Northwest), ਹਾਰਬਰਵਿਊ ਮੈਡੀਕਲ ਸੈਂਟਰ (Harborview Medical Center), UW ਮੈਡੀਕਲ ਸੈਂਟਰ (UW Medical Center), ਨੌਰਥਵੈਸਟ ਹਸਪਤਾਲ ਐਂਡ ਮੈਡੀਕਲ ਸੈਂਟਰ UW ਫਿਜੀਸ਼ੀਅੰਸ (UW Physicians), UW ਨੇਬਰਹੁਡ ਕਲੀਨਿਕ (UW Medicine Primary Care) ਅਤੇ ਵੈਲੀ ਮੈਡੀਕਲ ਸੈਂਟਰ (Valley Medical Center) ।

Предлагаемая Финансовая Помощь

В соответствии с существующими Правилами Предоставления Финансовой Помощи, для пациентов, не способных оплатить услуги неотложной или иной, требуемой по состоянию здоровья медицинской помощи, UW Medicine предлагает финансовую помощь. Пациенты, избравшие UW Medicine, пользуются преимуществом нашего опыта, профессиональных знаний и самых современных методов медицинского обслуживания—всего этого в рамках единой медицинской системы. «UW Medicine» включает в себя Airlift Northwest, Harborview Medical Center, UW Medical Center, UW Physicians, Valley Medical Center, а также UW Medicine Primary Care.

Kaalmada Dhaqaale ee La Bixiyo

UW Medicine waxay siisaa kaalmo dhaqaale, oo hoos timaada Xeerkeeda Kaalmada Dhaqaale, bukaanada u-qalma ee aan awoodin inay bixiyaan daryeelka gurmadka degdeg ah ama wixii kale ee daawayn daruuri ah. Bukaanada doortay UW Medicine waxay ka faa'idi waayo-aragnimadayada, khibraddayada iyo daryeelkayaga caafimaad ee casriga ah, kuwaas oo dhammaan isku hal nidaam oo caafimaad ah. “UW Medicine” waxaa kamid ah Airlift Northwest, Harborview Medical Center, UW Medical Center, UW Physicians, UW Medicine Primary Care, iyo Valley Medical Center.

Asistencia financiera ofrecida

UW Medicine ofrece asistencia financiera, conforme a la Política de Asistencia Financiera, a los pacientes que cumplen con los requisitos y que no pueden pagar urgencias u otra asistencia médica necesaria. Los pacientes que eligen UW Medicine se benefician de nuestra experiencia, nuestra pericia y la asistencia médica más avanzada del momento, todo en un solo sistema de salud. “UW Medicine” incluye Airlift Northwest, Centro Médico Harborview, Centro Médico de la Universidad de Washington,  Médicos de la Universidad de Washington, Clínicas del Vecindario de la Universidad de Washington y Centro Médico Valley.

Cấp Trợ Giúp Tài Chánh

UW Medicine cấp trợ giúp tài chánh, chiếu theo Chính Sách Trợ Giúp Tài Chánh, cho những bệnh nhân hội đủ điều kiện không thể trả tiền cho sự điều trị khẩn cấp hoặc điều trị cần thiết khác. Những bệnh nhân chọn UW Medicine sẽ được hưởng lợi ích từ kinh nghiệm, trình độ chuyên môn của chúng tôi và sự chăm sóc y tế tân tiến nhất hiện nay, tất cả đều ở trong một hệ thống chăm sóc sức khỏe. “UW Medicine” bao gồm Airlift Northwest, Trung Tâm Y Khoa Harborview, Trung Tâm Y Khoa UW, UW Physicians, Các Phòng Khám UW Trong Khu Phố và Trung Tâm Y Khoa Valley.

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